Shipping & Returns

1. Eligibility for Refunds

• Items must be returned within 30 days of delivery
• Items must be unused, in original packaging, and in resellable condition
• Proof of purchase is required

2. Non-Refundable Items

• Clearance or final sale items
• Custom or personalized products

3. Refund Process

• Contact us at support@havoksolutions.com to initiate a return with your name and order number
• Once approved, ship the item back at your expense unless the return is due to our error
• Refunds will be processed within 5-7 business days

4. Exchanges

If you received a defective or incorrect item, contact us for a replacement.

Orders from our previous store

Orders placed on our previous store, before this site launched, are not shown in your account here; that order history stays with the previous store. To return an item from one of those orders or ask about it, contact us at support@havoksolutions.com with your name and order number.

1. Shipping Rates & Methods

Every order ships for a flat $15.00. We ship to addresses in all 50 U.S. states, Washington, D.C., and Puerto Rico, and to APO/FPO/DPO military addresses (AA, AE, AP), all at the same flat rate. We do not ship internationally.

2. Processing Time

Orders are processed within 1-2 business days, excluding weekends and holidays.

3. Delivery Time

Estimated delivery times depend on the destination. Delays may occur due to carrier issues.

4. Lost or Stolen Packages

We are not responsible for lost or stolen packages once marked as delivered. Please contact the carrier for assistance.

5. Shipping Address Accuracy

Customers must provide accurate shipping details. We are not responsible for undelivered packages due to incorrect addresses.