FAQ
Answers about HAVOK shipping, returns, the one-year warranty, verified military and law enforcement pricing, and fabric.
Shipping
How much is shipping?
Every order ships for a flat $15.00.
Where do you ship?
We ship to addresses in all 50 U.S. states, Washington, D.C., and Puerto Rico, and to APO/FPO/DPO military addresses (AA, AE, AP), all at the same flat rate. We do not ship internationally.
How long does processing take?
Orders are processed within 1-2 business days, excluding weekends and holidays.
How long does delivery take?
Estimated delivery times depend on the destination. Delays may occur due to carrier issues.
What if my package is lost or stolen?
We are not responsible for lost or stolen packages once marked as delivered. Please contact the carrier for assistance.
Returns
Can I return an item?
Items must be returned within 30 days of delivery. Items must be unused, in original packaging, and in resellable condition. Proof of purchase is required.
Which items are non-refundable?
Clearance or final sale items. Custom or personalized products.
How do I start a return?
Contact us at support@havoksolutions.com to initiate a return with your name and order number. Once approved, ship the item back at your expense unless the return is due to our error.
How long do refunds take?
Refunds will be processed within 5-7 business days.
What if I received a defective or incorrect item?
If you received a defective or incorrect item, contact us for a replacement.
Where are my orders from your previous store?
Orders placed on our previous store, before this site launched, are not shown in your account here; that order history stays with the previous store. To return an item from one of those orders or ask about it, contact us at support@havoksolutions.com with your name and order number.
Warranty
How long does the warranty last?
This warranty is valid for one year from the date of purchase.
What does the warranty cover?
Defects in materials or workmanship that affect the performance or functionality of the product. Issues related to stitching, seams, zippers, and other components due to manufacturing defects.
What is not covered?
Normal wear and tear due to regular use. Damage caused by misuse, abuse, neglect, or improper care. Modifications or alterations made to the product by the customer. Products that have been purchased through unauthorized retailers.
How do I make a warranty claim?
Reach our customer service team at support@havoksolutions.com or (949) 861-0317. Provide your order number, a description of the defect, and photographs of the product if possible.
Will you repair or replace my item?
After receiving the product, we will either repair or replace it at our discretion.
Do I pay to ship a defective item back?
You will not incur any shipping charges for the return of defective items.
Verified pricing
Who can shop at Discount pricing?
Military, law enforcement, first responders and government employees shop at Discount pricing once verified.
How do I get Discount pricing?
Create an account or sign in with a one-time code sent to your email or US phone. There is no password to set. Verify once with VerifyPass. Discount pricing then applies to your account for 12 months, and you can re-verify in the last 30 days. While you are signed in, the shop shows your Discount price.
Can dealers and resellers get Distributor pricing?
Yes. Tell us about your business. We review every application, and Distributor pricing applies to your account once it is approved.
Fabric and company
What is the difference between VTX Ripstop and NYCO 50/50?
VTX Ripstop offers lightweight, integrated four-way stretch for greater mobility and comfort. Standard NYCO 50/50 Ripstop is heavier, more rigid, and valued for its traditional military-spec durability and structure. See the full comparison.
Where is HAVOK based?
Proudly Based & Operating in the USA. Our pants and combat shirts use U.S.A.-made fabric.